FAQ

What do you mean by “real” pictures?
Most of the photos were taken with a cell phone, and cropped in a standard tool. No color alterations, no special staging, and most of the time no light except natural sunlight.

What is your substitution policy?
We reserve the right to make any reasonable substitutions while maintaining the aesthetic of the piece.
For example, if a photo shows yellow roses and pink lilies, we may opt to use pink roses and yellow lilies.
If a certain substitution is not acceptable – perhaps a favorite flower in a favorite color or a special memory of a certain flower in a certain color – then please tell us in the Special Instructions field during checkout.

How long will my flowers last? How can I make them last longer?
While we guarantee them for 7 days from delivery, it is not unusual for certain flowers to last longer. All arrangements require proper care:

  • Keep the vase/container full of room-temperature water.
  • Feed with cut flower food only. Need more? Stop on by – it’s free.
  • Re-cut stems every 2-3 days if possible using a sharp knife or clean, sharp shears that will not crush stems.
  • Keep out of direct sunlight! Cut flowers do not need it, and can be harmed by it.
  • Remove individual stems as they die, and enjoy the rest even longer.
  • I heard that florists reuse vases. Is that true?
    Yes, and no. I cannot speak for every florist. If you have an abundance of clean, scratch-free vases that you would like to trade in with us, we are happy to take them, and even give you a little something in thanks. Vases that are cracked, chipped, scratched, or too dirty cannot be reused, though you are welcome to drop them off with the others and we will take them to a local thrift store.

    I want to use my own container for my flowers. How do I do that?
    Please call us to arrange a time to come in with the container, or email us a picture of the contianer with measurement details. We will need to know what sort of arrangement you want and see the container to know what mechanics will go into making your vision happen. We can accept payment over the phone or in person for these cases.

    Where are all the bows?
    You might notice a lot of arrangements do not have bows on them. Many people feel they are outdated. Others love them. If you have a preference, tell us in the special instructions. Otherwise, it is designer’s choice based on the shape of the vase and the arrangement.

    Where are the baskets? Prom packages? Wedding packages?
    Coming soon! Our inspiration guide continues to evolve. For now, please Contact Us Directly if you are unable to order online.

    What is your typical delivery timeframe?
    Most days we deliver in the afternoons. If you need an earlier time, we will do our best to accommodate but cannot always guarantee. If the delivery address is a business or school otherwise has certain specific hours of operation, kindly list the name of the business/school/etc. in the address and (when possible) any limitations on delivery times so that we may best serve you.

    What’s up with different delivery charges?
    We have a standard service area, and an extended service area. Due to time/costs involved to service extended areas, we must charge a higher rate.

    Can I order one of your arrangements to go to someone out of the area?”
    Yes! We charge a higher delivery fee to cover the cost involved with sending your order to a florist local to that area.

    What if I want something specific that is not shown on your website?
    We do take custom orders. You have some options:

  • If you have a generalized request: Go here then during the checkout process you can enter special information in the “Special Instructions” field. Examples if this would be “no carnations” or “loves hydrangea”
  • If you have a very specific request: Contact Us Directly. Rule of thumb, if it takes more than 10 words give us a call.
  • How do I set an appointment?
    Appointments are reserved for events that are complicated or involve multiple pieces. This could be any major life event from baby showers to weddings to funerals. Appointments during daytime hours are often available sooner in the month than evening appointments. Please Contact Us Directly and, if possible, please include a few days/times that you would be available so that we can reach out to you for the earliest possible appointment.

    Have a question you don’t see answered here? Contact Us now!